Support & Managed Services.
Our ongoing support is built to keep you up and running while helping you maximize the value of your enterprise software. From system health checks and application optimization to resolving user issues, we’ve got you covered—24/7, across every time zone.
Dedicated 24/7 support across all global time zones
Support that scales with you
Skip the quick fixes—our proactive support keeps your system optimize and running
Access the expertise and training your business needs to grow
A friendly and seamless extension of your team without increasing headcount
Fast, expert help when you need it.
Our Managed Services and Support team is made up of functional and technical experts with skills across all aspects of your chosen enterprise software. We invest in our people to provide continuous training so that they have the skills to respond to your incidents as fast as possible.
Flexible support, tailored to you.
We take the time to understand the specific needs of your business and tailor our support to be there exactly when you need it. You’ll be assigned a dedicated Service Desk Manager who will work with you to define service-level agreements (SLAs) for ticket handling, reporting, and system monitoring.
You’ll also gain access to an IT Service Management (ITSM) portal, making it quick and easy to submit tickets for any system issues. As soon as the first ticket is submitted, our teams move into action, proactively investigating, troubleshooting, and driving issues to resolution.
Your Service Manager will continuously monitor service performance and provide regular updates and recommendations, ensuring you get the most value as your business evolves.
IFS Support
You’re in expert hands. Our team of skilled functional and technical professionals is available 24/7 to support every version of IFS, including Cloud. We take pride in our responsiveness and deep product knowledge, ensuring your tickets are resolved quickly and with care. Beyond just fixing issues, we guide you on how to avoid future disruptions so you can move forward with confidence.
Infor Managed Services
We’re here to be more than just a support provider, we’re an extension of your team. Our mission is to understand your business inside and out so your Infor system keeps up with your evolving needs. With a dedicated Service Desk Manager by your side, we take a proactive approach by running regular system health checks to prevent issues before they arise, keeping everything operating smoothly and reliably.
Fill out the form to speak to us today. We are here to help.
You won’t get lost in a phone menu, and your email won’t vanish into a black hole. At Anthesis, you’ll always connect with a real person who’s ready to help and answer any questions about our products and services. So, feel free to reach out; we’re here for you.
Get In Touch
Feel free to contact us via phone or email, or visit our social media pages.
