Support & Managed Services.
We approach Support Services with a clear focus on resolving user issues quickly and effectively. At the same time, we proactively maintain, optimise, and provide guidance on preventative measures to enhance service performance and minimise downtime.
With an effortless banding system, there’s always support when you need it.
Prevention is better than cure, proactive support to optimise your system.
Connect to our extensive network of resources, skills, training and knowledge.
A friendly and seamless extension of your team without increasing headcount.
A highly skilled & dedicated team
To ensure you receive the best and most efficient service possible, we carefully select our people.
Support teams are made up of both experienced functional and technical consultants, who receive continuous certified training direct from the vendor. This ensures that our team remains up to date with all the Cloud changes that are continuously rolled out, producing faster resolutions and reduced downtime for you.
We value our people and their contribution, which is why we have been recognised as one of the Best Workplaces in 2025 – you can trust us to be always ready to support your team.
Support, tailored to you
We understand the importance of needing a professional, reliable and efficient service that you can depend on; that’s why, as standard:
- We take time to understand the unique needs of your business.
- Operate using SLAs, so you know what’s expected.
- Provide a dedicated Support Manager for ease of contact.
- Conduct a triage, diagnose, and fix approach
- We can provide reports, customisations, and configurations unique to your requirements.
- Can deliver a tailored ‘How-to’ guidance to reduce future issues.
IFS Support
Our enviable team of functional and technical experts provides 24/7 support with knowledge across the range of IFS versions, up to and including Cloud. We pride ourselves on responsiveness and extensive knowledge that we can support. You can be sure that our team will aim to resolve your tickets quickly and provide guidance on how to prevent issues from recurring.
Infor Managed Services
Our aim is for you to feel we are an integral part of your team. We seek to learn and understand your business and processes so that we can ensure your Infor system is working to meet your changing needs. With a dedicated service desk manager, we proactively complete health checks on your system to prevent issues from ever occurring and keep your system running as it should.
Fill out the form to speak to us today. We are here to help.
You won't hit an endless phone menu or get stuck in a queue. Your email won't disappear into the abyss either! At Anthesis, you will always find a real person who wants to help and answer any questions you have about our products and services. Don’t hesitate to reach out to us.
Get In Touch
Feel free to contact us via phone or email, or visit our social media pages.
